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Businiess name:
Hot Mess
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Review by:
citysearch c.
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Review content:
Ok when I see so many positive reviews for something I am leary because I think that ""Hey these are all from friends and relatives""! I rose above my suspicions and decided to try HOTMESS because I loved the pic of the salon and the description of the Miami vibe. If you have ever been to South Beach the people are just beautiful!. So I figured if you are going to put it out there like that you have to be good! I called Gladys the owner and explained my disappointment wih 2 salons one ofcourse being The Gallery of Hair. She was a TRUE Customer Service Professional! She listened to my rants and was so sincere and explained how she heard all this before and was ready to help! That impressed me and she said come right in!! I rushed over and was greeted by Gladys and her sweet dog Nostredamus. No pretention just a pretty, friendly and knowledgeable gal. I thought- The SALON GOD HAS ANSWERED MY PRAYERS!!! The Salon has a great CLEAN feel with a very smart artsy style and Gladys is just a genuine friendly person. You can even have a glass of wine! Although I did not partake in that (why I do not know??) later on Gladys gave me a glass of water ,she did not ask if I wanted one ,she just did it!! Anticipating a customers needs and just acting on them is true service and as a business owner I believe this is what sets HOTMESS apart from every ""Chain"" Salon, every so called ""Boutique"" salon in the city or burbs. Denise (my stylist) is just the same and she is very good at what she does. She took time and care with my Foil/Cut consultation. Among much useful info she suggested the conditioning treatment and I ofcourse was like hey great upsell darlin' BUT was it going to be worth it? It was. If you FOIL your hair alot the treatment really worked. Surprise Surprise! I love my cut and dry as well and lets just say I am one PICKY @#$@$.This was my first time there and I was very impressed and satisfied. Many salons CLAIM to Specialize in color but HOTMESS/DENISE really do!
Pros: Friendly Service, Great Cut and Color, Graet Ambience, Thumbs WAY UP!
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