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Businiess name:
Baleen Santa Fe
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Review by:
citysearch c.
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Review content:
My husband & I just visited Baleen on 6/14 for what we thought would be a special, romantic dinner. The ambience at Baleen is amazing - situated outdoors beneath a pergola with white curtains and chandeliers. I had very high expectations for this restaurant and was so excited to go there. Unfortunately we were extremely disappointed with our service. It started with the wine we ordered being out of stock, but it went downhill quickly from there - it took a half hour for us to get our appetizers and I had to ask twice for them to bring us bread (which every other table had) as we were starving. We had to ask many times to get more water. My husband's chicken was undercooked and had to be redone (as did other guests' meals around us). The worst part was that we mentioned the poor service to the manager while we were there and he did nothing to improve our experience and our server basically avoided our table. I ordered the prix fixe menu and asked for my dessert to-go so we didn't have to stay there any longer. We were so disappointed with our experience there. Perhaps they were having an off night - another guest mentioned that she always has a good experience there. The food was decent, but for the price I would be hesitant to give it another try. I have high expectations when I spend $200 for a meal.
Pros: Ambience, convenient location near plaza
Cons: Awful service, decent food but nothing innovative for the price
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