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Businiess name:
Wilson
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Review by:
citysearch c.
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Review content:
To be fair, I will say the food was 100% fantastic and amazing. What blew me away was how 100% unprofessional the staff was & casued me enough to be completly mortified to never come here again. My boyfriend & I had had an amazing dinner here. Service by our waiter was wonderful. The problem came when we went to pay the bill which was over $115 for two people. We had a $50 gift certificate that we included with the credit card payment. The GM returned saying that they no longer accepted the gift certificates and sorry, but basically ""too bad."" He gave a story about telling 4 others that night the same thing and that they would be posting a sign on Monday saying they were no longer accpeting the gift certificates. We told him that it was their issue, not ours that there was an issue with the gift certificates, and very short sighted in a business sense to not accept the gift certificate which would leave a sour taste in our mouth. They were loosing thousands of dollars in residual business over $50.The GM went back to speak with the owner. Keep in mind there was no sign posted saying there was any issue with the gift certificates. The GM came back with the bill and handed me my credit card reciept with the full amount charged. We were shocked and could not believe it. My boyfriend told the GM that it was completly unprofessional and he should be ashamed for treating customers in that manner. At that point the GM lierally said that ""He was someone different outside of work & should kick our asses in the parking lot.""He also gave us the finger IN FRONT OF THE OWNER.Shocked, I then asked to speak with the owner. Michael Wilson came out himself & listened to the recap of what happened, having also seen the interaction with the GM. We still paid 100% for our dinner & happily tipped our waiter 20%, but honestly after being beraided by staff the dinner should have been paid for. He invited us back, but only after ungenuinely saying he wouldn't sleep that night.Crazy
Pros: Food
Cons: CRAZY UNBELIEVEABLE AWFUL UNPROFESSIONAL SERVICE
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