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Businiess name:
Boardwalk Volkswagen
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Review by:
citysearch c.
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Review content:
I needed a mirror housing for the passenger side mirror. I was told that it would cost $115 - $120. I was told that the part ""just snapped on"". After making arrangements to get the part from their parts dept and get them to paint it ( Why didn't the Kenny Smith the service Advisor do that for me?) I showed up at my appointment time. I had already paid for the part so Kenny was going to get the price for labor. He came back and said "" we'll take care of it"" which I took as free since he did not state a price and had previously said "" it just snaps on"" After waiting an hour and a half in the waiting room.... I get a bill that includes $76 in labor. That is right $76 to ""snap it on"" Kenny replied they had to attach it with 2 screws. 2 SCREWS!! and he thinks that justifies $76? Oh by the way they also took the time to put it up on the rack and inspect it so they could give me a list of things I should have them do to the car. Yeah right! \r
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It is not that it is a lot of money, I am glad it was not in for a major repair. I am just sick and tired of being over charged.\r
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I told Kenny Smith I would not be back again. They do not know how to treat customers.\r
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