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Businiess name:
Roman Spa Hot Springs Resort
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Review by:
citysearch c.
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Review content:
I wasn't aware that one can so easily paste the words ""resort"" and ""spa"" on random shacks...The Roman Spa Hot Springs and Resort is an ill-played farce- to put it nicely. I made reservations for 2 nights for Mother's Day weekend after seeing this ""resort's"" webpage and all of the glowing reviews on said page. I asked for accomodations big enough for 3 people; myself, my husband, and my mother in-law. I was promised a room with 2 queens and a full kitchen. What we got was 1 small queen bed and a LOVELY twin size bed! Our full kitchen was pathetically tiny and outdated. Not to mention, there weren't any real coffee cups, but I guess the staff at this ""resort"" don't expect anyone to drink coffee anyhow because there wasn't any in our ""suite"". As for the daily maid service, I suppose you can't expect too great of service at a ""luxury resort"" right? Their kind service apparently didn't include new towels after 1 day, or new shampoo (which was so cheap I wouldn't even use it on my pets), we didn't even get our cups washed or replaced, just left in the sink. But on the bright side, our queen and twin beds were made when we returned to our ""resort"". This MOTEL boasts of warm hospitality on their website but should rephrase this to read ""our MOTEL hasn't had any upgrades since the 70's, our staff doesn't even know how to spell the words customer service, our ""enchanting garden"" are potted flowers from the dollar store, our ice machine is on the fritz indefinitely, our thin walls make for a cozy experience with your neighbor, but hey- at least we only charge $225.00 a night! Enjoy your stay and don't mind the manager's building out back with the wood scraps dangling off the balcony! \r
Needless to say, I will NEVER return to this tourist trap again and I hope that by reading this I'm saving your wallet too! Forget staying in Calistoga- come here for dinner at Brannan's (INCREDIBLE FOOD) but sleep and spa in Sonoma!! Make yourself and your mother in-law happy, trust me...
Pros: At least we didn't see any five, six, eight legged creatures!
Cons: The management/ front desk clerks are extremely rude! They know that they're ripping people off and just don't care!
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