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Businiess name:
Armstrong Volkswagen INC
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Review by:
citysearch c.
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Review content:
This review is intended only for the Sales Department. When I told you the first three times that we didn't want your in house financing, I thought we had made ourselves clear. After settling on the final price, you came back out with a consumer financing form asking for all of our personal information including our social security numbers. After realizing you were going to pull our credit (in a deceptive manner), which could have negatively hurt our credit scores, along with our home purchase planned for later this year. After refusing to sign the consumer credit form, the sales manager ripped the consumer credit form label off of the top, to which we replied to his actions ""you're acting unprofessional"" which was followed by him calling us ""unprofessional"". He claimed that this information was required for the Patriot Act, however, after further research into this area, a SSN is required to be provided to the lenders taking on the financing (which we took care of elsewhere). Needless to say we had a horrible experience with this dealership. Way to keep up with the typical car dealership ""dirt-bag"" perception. Due to his actions, we will be going elsewhere with our business, and be telling everyone we know not to shop at this location. We did file a complaint with Costco the following morning (went through their auto buying services), and within 5 minutes got an apology from the General Manager which we did appreciate. He stated that his sales manager had acted in an ""inappropriate, unprofessional, and unacceptable manner"", and that it was an isolated incident.
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