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Businiess name:
Parkway Chevrolet
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Review by:
citysearch c.
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Review content:
Just had a horrible and disappointing exerience with Parkway's Service Department. I took the car in for some warranty work for a low oil pressure switch. Kept getting a message ""Oil Pressure Low"". It kept coming on and going off. The car was fine. The oil pressure was fine and full of oil. The engine was fine and not overheating. The oil had been changed just over 2,000 miles ago. It was just a sensor/switch that needed to be replaced. The morning I took the car in we checked the oil before leaving the house and it was just fine. We drove to Parkway and left the car. The service representative said it was 2 quarts low and the oil that was is in it was in horrible condition. I told him I knew that wasn't true and to have the mechanic check again. He phoned me back and said it didn't have oil in it. I argued over and over with him that I knew it had oil and it was okay. I told him just to forget the work and I would pick the car up. He said he couldn't start the car because of no oil and I would HAVE to have an oil change ($30). They had me. I authorized the oil change and 2 days later they had my car fixed and it was the switch/sensor. I spoke to the service manager when I picked the car up and after it was out of their hands. He wanted to see the oil they took out of my car to check the condition of it. Of course it wasn't available after 2 days plus do they really think I would have believed what they showed me came from my car? The service manager really couldn't be bothered and never offered to refund the oil change. We were in the process of looking to replace 2 vehicles, but not from them! I would not recommend Parkway. They can't be trusted. Since I took my car in I discovered the Better Business Bureau has given them an ""F"" rating - the worse you can get. Don't make the same mistake I made!
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