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Businiess name:
Noah's Ark Too
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Review by:
citysearch c.
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Review content:
I gave this groomer 3 tries to get it right. I even tipped her all but the last time...time number 4.
Here are my complaints:
1) You'd think in the 4 times I've taken my dog there, I would have actually met the groomer. She has never taken the time to come out and say hello, even when I asked. I was told she was busy grooming.
2) The first time she groomed him, he looked like only half of him was done. I thought, well, he hasn't been groomed in a while so maybe that's the reason. The second time, he looked exactly like the first, as though all she did was maybe trim his nails and give him a wash. The third time....well, read #3. The last time, we had to ask for more shaving in the sanitary area because it looked like it was only partially done! It's as though no real care is being taken to look at the details of grooming.
3) Every time I ask her to do something specific with the dog - i.e. trim more around the neck, the opposite happened. The third time I brought in my pup, it looks like the only area groomed was his head. His neck was big and puffy. He looked like a pinhead! Honestly, don't groomers have some sort of vision of how a dog should look? Every other groomer I've gone to has, so I don't know why it's so hard to get my dog to look at least somewhat good. It's as though the groomer can't look at the big picture of how good the dog can look.
4) When trying to contact the owner, don't believe it when she says that she ""tried to call you back."" I read another's review in which she said the same thing and didn't do it. When I called to check on the dog, she didn't answer either and never called me back. What kind of business owner gives her clients the cold shoulder?
5) Last, but not least, if you point out an issue with the grooming, the groomer always has a defensive excuse for why something wasn't done. I fell for some of those excuses before. But I'm done with this and I'm done with this groomer. Off to greener pastures...
So....bad grooming plus poor professionalism equals never going back....and telling everyone I know not to go there either.
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