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Businiess name:
Target
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Review by:
citysearch c.
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Review content:
Unfriendly customer service and return policy.\r
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I used to love shopping at Target. Even after the nearby Broomfield store was closed early this year, I still go to the Superior Super Target store from time to time. \r
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My 11 year old son saved $50 during the summer and bought a scooter at Superior store on July 21st. After testing it for a couple times, he felt that it's not his type and decided to return it. When he and I went to the Superior store today, the guest service associate told us that there have been ""excessive tear and wear"" on the scooter wheels and therefore the item can't be returned. I tried to reason with them, we bought the scooter only two days ago, how much tear and wear can be done in such a short period? If ""excessive tear and wear"" can be done in two days, that means the product has a quality issue that justifies a return. Unfortunately they declined to consider that.\r
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I remember it used to be no question asked if the item was returned within 90 days. Today's experience is new to me and I am afraid my family will stop going to Target anymore. I guess their cash flow might be tight right now, but trying to fix it with bad customer service can only make it worse.
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