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Businiess name:
Overstock.com
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Review by:
citysearch c.
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Review content:
Not knowing much about Overstock at all, I went ahead and ordered multiples of the same item, but in different sizes, so that I could try them on and get the right size. When the items arrived, I did my trying on and selected the right fit and went about the business of returning the ones that didn't fit. I've done this sort of thing a number of times with various online stores. It's pretty much how I shop now and because most places make it so easy, it's quite practical.
Then I encountered Overstock. I made a terrible mistake to assume that all places make it easy for you to return items. Overstock does not make it easy at all. Have you ever heard the term ""hassle-free return""? Well, I never really knew what that meant because I never had a difficult time returning things. With Zappos and all kinds of other places, there is no issue when it comes to returning things.
I logged onto Overstock to initiate my return. First I found out I had to go through almost a 10-step process with EACH ITEM I wished to return. I could not select them all and just do the process one time. Then (I discovered this with the first of the items) they try to trick you into using their ""pre-paid"" label. They wanted to send me a box for the item and charge me almost $7 for the return label. Being that I wanted to return several items, but they were only letting me select one at a time, I couldn't see how this method wasn't efficient at all. Were they really going to send me a box and label for each item? It wasn't until several more steps that it was revealed that I COULD send the item myself, but they tried very hard to persuade me it was a bad idea with a warning page and everything.
So, after I figured out that piece, I went ahead and completed the process for each item I wanted to return. It took forever because each item required the multi-step operation.
I will be heading to the Post Office to return all of these items and I am curious to find out how these returns will be processed. Being that they tried so desperately to impede my return process, tried to trick me into purchasing $7 return labels for each of the items I am returning, tried to dissuade me from simply going to the post office where it will be much cheaper, I am certain I will encounter further obstacles in this return process.
If you are someone who is uncertain about your purchase and may return, or if you are wishing to order multiple items to select the correct size, DO NOT shop at Overstock. You will regret it.
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