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Businiess name:
Virginia Beach Florist
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Review by:
citysearch c.
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Review content:
If it were possible to rate this as anything lower than one star, I would have.
I placed an order online to be delivered for a special occasion in the Newport News area. After the delivery never happened, I called the establishment only to be informed that they did not deliver tot that area and the order had been sent elsewhere. After speaking with the florist the allegedly sent the order to, I was put off again saying that they had nothing to do with it. It was now 2 weeks later and nothing had been done.
I called again to see what the mis-communication and first the woman, who failed to identify herself, hung up the phone on me. I then called her back and was greeted with possibly the worst attitude ever. She then proceeded to ""mhmmmm"" me and rather than dealing with the issue in an appropriate manner and offering to compensate me for the time and money I had spent, she said that ""she didn't know what to do."" I then informed her that it would be ideal if she could either send out a nicer floral arrangement or simply refund my money. She very rudely told me that she ""guessed she would just have to refund my money"". I asked her when my money would be refunded to me and she said she didn't know and then promptly hung up the phone on me.
Never in my life have I dealt with such incompetence or rudeness. Mistakes are inevitable but the manner in which one deals with problems can certainly make all the difference in the world. This entire ordeal has been nothing but a headache. Save yourself time, money, and a huge hassle and avoid this company at all costs.
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