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Businiess name:
Kenmore Air
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Review by:
citysearch c.
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Review content:
I made a reservation with Kenmore air to attend a friend's wedding on Salt Spring Island.
When I made the reservation all of their scheduled flights were full and they put me on a waiting list for my departure day saying that they would call me when another flight was added. I knew that there were several other guests still planning to book and was confident that we would have the numbers to add another flight.
Well, it turns out they did add another flight, which all the other guests got onto - but they never called me and didn't confirm my booking.
Now I have no way to get to the wedding. Just a return flight with Kenmore that won't do me any good.
Realizing their mistake they made no offers to try to resolve the issue and basically put it on me, saying that though I was on the waiting list and told I would be notified, I should just call every day to see if they have added availability.
Definitely not a business that I would want to rely on for transportation
Cons: Expensive, Unreliable, Rude, Unhelpful
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