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Review content:
Very disappointing and bad experience. I hired this company due to two positive yelp reviews. At that point, I was on my third move in 6 months, and didn't have anymore energy to shop around for services. All was well till at the end of their visit I have heard a very loud noise coming from the hallway, where a chandelier was supposed to be cleaned. The noise sounded as if something very heavy fell on the stone, that was my first impression. I didn't go to check immediately as I was on the phone in my office. My friend who was napping in another room also heard it with similar impression as mine. The cleaners left shortly after that and when I went to lock the doors I saw plenty of debris left behind and discovered big chips in the limestone tile. Message left with their office got them back at my house. They denied any wrong doing, and when I asked what was that fell, he said "" nothing fell, or maybe one of the screens fell"" which was an obvious lie. He took few pictures, with what seemed like a phone and said I can talk to the office "" whatever I want, but they didn't do anything wrong"" Nobody called me,even though I asked for the office manager to do so.I contacted them again in a few days, and the response from the co-owner/ office manager was almost impossible to take seriously. She told me ( via email, never called ) that they didn't do anything wrong, and by looking at the pictures there is no damage, but rather this is how my floor supposed to look like! I simply didn't know if I should laugh or cry after reading it. What professional will risk looking so incompetent by telling the homeowner, who also in my case happened to live with limestone flooring for 8 years, how it should look like. Even a child in this case would see the damage and chips going all through the tile.\r
They had zero interest in speaking with me on the phone or coming by to see the floor in person.\r
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What is the point of hiring an insured and licensed company if they can deny any wrong doing and treat people the way I was treated? Do we really have to follow workers in our houses everywhere, not trust anyone, and only in the case of catching them in the act hope for reimbursement of damages? I have never been a person like this,and this is the first negative review I've ever written. To me, the damage done to the floor is one thing, this could be an act of an accident and those happen, however, the incredibly rude, derogatory response from the management speaks volumes. In this time and age when businesses are struggling to survive and homeowners often times don't have money to properly maintain their properties it is hard to believe that we have to incur such negligent and unprofessional attitude. Apparently business practice can be compared to a humane character, the true nature of it comes out in the situation calling for a mature dealing with problems and a fair deal of ethics. In case of the blue sky window cleaners the picture is a very ugly one, to say the least. \r
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