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Businiess name:  Service Master Care
Review by:  citysearch c.
Review content: 
Mastercare Termite Control is sloppy, unresponsive, and inept! \r \r Avoid them at all costs!!\r \r In September, 2007 I called Mastercare Termite Control.\r \r When the inspector, who declined inspecting our sub-area, left our house, he forgot the clipboard on which he noted the problem. \r \r He came a second time without ladder and a third time without flashlight and drill--work was not completed. \r \r He came back out a fourth time and his drill didn?t work; the work he did perform ruined the paint in our hallway.\r \r Even though the work was not finished, he insisted on receiving a check, which was cashed within 24 hours.\r \r Termites returned a month later.\r \r I received NO response from numerous phone calls to Mastercare! \r \r After many frustrating hours, I was able to locate a supervisor?s phone number, and scheduled a crew to retreat garage, sub-area, and attic, as there was abundant termite evidence.\r \r This crew banged ladders into garage rafters, drilled randomly, and destroyed a light fixture, which they then spent over an hour trying to repair, after which they were in a hurry to leave.\r \r One member of the crew who was up in the attic spraying Timbor was interrupted by another who stood on an upper ladder rung and pantomimed (a finger across his throat and waved arms) that his partner should stop and get out. \r \r When the man in charge was ready to leave, I asked him what he planned to do about the light fixture. He said, ?You don?t think we broke it!?\r \r March 1, 2008, I noticed lots of termite debris directly beneath where Mastercare treated with Timbor and drilled multiple holes in garage rafters. I swept up debris repeatedly only to have it reappear. \r \r I called the supervisor a number of times, saying I didn?t want any more follow up visits, just a refund. He said that it was no problem and that I would receive a check within a week. \r \r It has been three weeks, there has been no check, and Mastercare does not return my calls. Cons: Mastercare Termite Control is sloppy, unresponsive, and inept!

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