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Businiess name:
Giuffre Kia
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Review by:
citysearch c.
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Review content:
Giuffre Kia Mazda Mitsubishi Hyundai is a car dealership that preys on consumers. You will regret any dealings with them. They engage in bate and switch tactics, they provide consumers with incomplete and inaccurate information and they try to trick consumers into purchasing warranties that they do not need or want.\r
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At the end of December 2009, I called Giuffre and asked about the availability of a 2004 Lexus RX 330. They told me that the car was available and I went in to see it. When I arrived, I was driven across town to see the car and told that the vehicle was actually moved to another location only minutes after my call notifying them that I was coming in to see it. WHY? After this inconvenience and waste of time, when I arrived at the other location, I noticed that I was being shown a more expensive 2005 and not the 2004 that I inquired about. I was told by the agent that the 2004 was sold quite some time ago. ""Then why was I told it was here?"" I asked. The agent said that the receptionist probably didn't check. I had travelled all the way to Brooklyn from mid-town manhattan by train and figured I would go ahead and look at the 2005. When I went into the car, it would not start. I was told that it would need a jump and guess what, the cables were back across town at the other location. So why didn't I leave then you might ask? Because I had already invested a couple hours. When I went back to the first location. I was convinced to stay there and wait for the car to be brought to me. While waiting I asked to see the carfax report several times to no avail. Finally, after demanding to see it, I was given an abbreviated version that omitted all pertinent information. I became increasingly suspicious and called a friend who ran the report for me. The full report revealed that the car was in an accident - information that the dealers intentionally and deceitfully withheld. Hours later I was still at the dealership, I finally test drove the car, liked the car in spite of the accident and decided to purchase. (I know, in retrospect I realize I should have ran for the hills many times but understand, these people are very good at what they do. their tactic is to delay and wear out the consumer so that eventually, out of desperation and exhaustion, they agree to purchase.) I returned the following day to purchase the car. The agent who handled financing went over the terms and I heard him quickly mention the word ""warranty"". I asked him to repeat more slowly and confirmed that they were trying to sell me a $3000 warranty. I explained that I did not want to purchase it. And guess what, after 8 hours of my time wasted, travel expense to and from the dealership, Giuffre refused to sell me the car without the warranty. They figured that I had invested so much, I wouldn't possibly walk away. But I did. I wish I read these reviews prior to dealing with this shady company. It amazes me that this dealership is still in business.
Pros: Non
Cons: dishonest dealings in advertising, advertising, etc
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