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Businiess name:
L'equipe Hair Salon
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Review by:
citysearch c.
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Review content:
A disappointing recent experience sent me looking for ways to hope others can be spared from this ""Lack of Lusture"" Hair salon in Franklin. Don't be fooled by the ""Showy"" store front, this salon is all about making money and not embracing clients beauty desires and customer satisfaction.\r
My 15 yr. old daughter went in for a cut and highlight with a great stylist, who offered suggestions and was patient and kind. As we all know the end result speaks volumes in meeting clients expectations. My daughter liked her hair when we left, but it was still wet. When we got home she was a little disappointed because she thought she told the stylist that she wanted more low lights than high lights, trying to blend the darker roots to the lighter ends....looking for a blended natural look of ""Dirty Blonde"". I let my daughter sit with it a day or so to really be sure she wanted to talk with the stylist and see if she could add in some additional low lights. I called the salon, and they didn't let me speak with the stylist and said someone would call us back, well 2 days later,and no phone call. I called the salon again, the owner got on the phone and said that they would not be able to service us and we could not speak with the stylist who was lovely. I was quite surprised a salon owner, whose sole role is Customer Satisifaction and biggest client draw is satisfied clients would react to a young person in such an unprofessional manner. There was no willingness to meet with her to talk about what she was disappointed with and possibly add a few more low lights to adjust\r
the balance in color. He was abrupt and rude, with no apology or compassion. We were the client spending good money ($ 75.00 for a partial highlight) I find it hard to believe the business at L'Equipe Salon is so good in these ecconomic times, they can just send clients elsewhere to address their lack of service. There are about 15 great salons in Franklin, we shall explore one of those. \r
Pros: Stylists are wonderful, warm and caring but under a management style of an Italian Gustapo, makes it difficult to have your own voice
Cons: The owner is all about making money, and not servicing clients and having them feel Fabulous when leavning after their treatment.
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