Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Renaissance Exteriors
|
|
Review by:
citysearch c.
|
|
Review content:
We should have known after the salesperson ignored our request for just a quote & insisted on giving his spiel. We had done our research & didn't need to spend the time while our 1-yr-old son was crying. We told the company about this & they sent their cust. srvce mgr to try and meet our needs. The quote was competitive & we felt good about their product.\r
\r
My how things change after you sign a contract. They promised a 1.5-day project, and to match our existing trim style & configuration. To save time & money, I was to paint the trim, if they supplied it asap. They assured us it would be here the week after signing the contract. It arrived 3 weeks late, by which time they had the windows and wanted to install them. I spent many nights in a propane-heated garage priming & painting the boards (which were twice as many as needed) rushing to get ready. We asked for someone to verify that we had the correct lumber, which nobody bothered to do - they delivered more than was usable. They stripped our existing aprons for later return & me to paint.\r
\r
Day 1: they covered our things with plastic; put down drop cloths in the walkways. They removed all of our storm windows but replaced 1/2 of our old windows. Day 2: replaced other units & left everything roughed-in. Day 3: started on the trim, no drop cloths & some of the plastic covers disappeared. Note: we had a potential lead-paint issue (which they promised initially to consider, but took no appropriate action; even more concerning considering that my wife is pregnant and we have a 1-yr-old.) Day 4: finished the trim (no aprons), carpenter's mud over holes they created in drywall. Again no drop cloths and trailed mud through parts of the house, leaving dirty boot-prints in many rooms.\r
\r
Overall, the product appears to be quality; the install began well-enough, but ultimately bad customer service and lack of attention to detail (and common courtesy) have made this an experience I would not repeat.
Pros: Quality product, willing to consider requests
Cons: Lack of communication, attention to detail; no follow-up; overpromised timelines
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|