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Businiess name:
Sheehy Nissan Glen Burnie
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Review by:
citysearch c.
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Review content:
BAIT AND SWITCH SCAM!!!!!\r
We bought a vehicle here and got the VIP program with it. Since the purchase we have not had one good experience with them. The VIP program is the biggest BAIT AND SWITCH ever. They get you to pay for this premium service that they CANNOT provide. They don't have the ability to provide the service that they promise. DO NOT BUY THE VIP program. We have only been to them three times now, and all three times have been a complete nightmare. We bought the interior/exterior protection program and the first service with them to have this done left our brand new vehicle with white streaks all over it... We had to take it back three times and argue with three different people who accused us of putting something on the vehicle. \r
We were promised that with the VIP service that all we had to do was bring the vehicle in and we would be moved to the front of the line and get serviced. Now only a few months after the purchase we are told that they don't have enough people to provide this service as PROMISED and SOLD and now we have to set an appointment and there is no more VIP service. How can a company sell you something and then tell you they are not able to provide you with the service you paid for. \r
They promise a car wash every time you take the care in for service, we took it in for the first oil change and NO CAR WASH... they have not done ONE thing that they have promised or that we PAID FOR!!!! \r
We have complained to the service manager and emailed them and not one of them has even bothered to respond to us or acknowledge us. \r
The only thing I can say that they have done consistently is NOT PROVIDE any customer service or actually provide any of the services they promised. \r
We are extremely disappointed in Sheehy Nissan. We are tired of companies lying and stealing from consumers. We are tired of being told that there is nothing they can do to fix the issue. I may not be able to fix this issue but I can warn others from getting ripped off by them. So here it is, you have been warned. They will steal your money and make promises they have no intention of keeping. Do not buy from them.\r
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