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Businiess name:
Top Shop Auto Repair
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Review by:
citysearch c.
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Review content:
Like all of the other reviewers here my family and I have received great customer service and high quality work from Top Shop Automotive. However, I recently went there to have a fuel injector o-ring replaced and received terrible service from start to finish.
I was told that the o-rings only come with new fuel injectors and was quoted $180 to replace 1 fuel injector and $380 to replace all 4 fuel injectors. I requested that one fuel injector be replaced (I only wanted one o-ring replaced). When the work was completed I went in to pay the bill for one fuel injector and they charged me $373.12. After an argument in which the desk employee shrugged everything off and said ""it's $373.12."" I would never have agreed to the work if I had known that it would cost $373.12. I told them this and they did not care. I needed my car and had no choice but to pay for the work.
At this point I went home and inspected my bill and realized that they had the wrong model year for my car and the previous owner's name still on it. I checked my car to make sure that they had installed the proper injector for my car (injector electrical plugs are different colors) when I noticed that one of the gaskets was not seated properly.
I went in to the shop and was told that they had appointments for Monday that needed to be completed before they could get to my car; I was a (previous) Friday appointment that was not completed properly. There was no urgency; no ""we'll fix that right away;"" only ""we'll get to it when we get to it."" At this point I (finally) met an actual mechanic. Their attitude was that of ""we’ll get that fixed, but we have a lot of appointments to get through today. Fuel injector replacement is a lot more expensive than $180; nobody would do an injector replacement for $180."" If I knew what the cost would be I wouldn’t need a quote now would I?
Finally, after chewing out the mechanic; he finally agreed to get the car in and ""look at it."" The gasket was reseated and I was given a half-hearted apology and a $40 gift card to Top Shop Automotive that I will never use.
Misquoted price aside, what should have happened:
1) ""We're extremely sorry that the work was not completed properly. We'll get you in and take a look at that ASAP.""
2) ""We're very sorry that the work was not completed properly; let me give you a $40 partial-refund for the inconvenience.""
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