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Businiess name:
Rocky Mountain Sleigh Co
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Review by:
citysearch c.
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Review content:
Rocky Mountain Sleigh Co. seemed like the perfect choice when booking a honeymoon escape for my brother and his new bride. My mother reserved their space for a dinner sleigh ride 3 weeks in advance and secured the reservation with a credit card. The staff at RMS instructed my mother to call back the day of the scheduled ride to pay and confirm for the ride. \r
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The morning of the scheduled sleigh ride my mother called and talked with her original contact with hopes of settling the bill and confirming that everything was scheduled as planned. As many of you know planning and executing a wedding can be stressful enough and we wanted everything to be perfect for my brother and his wife as this sleigh ride and dinner would be the highlight of their honeymooning time together. \r
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Moving along, when my mother called she was told by the staff, ""We can not do the sleigh ride tonight."" Confused and upset, my mother explained that we made a reservation well in advance and probed for further explanation. She asked ""What's the problem, why are you not running tonight? Do you have our reservation? Is there a health or mechanical problem that is halting the operation?"" This was met with a weak explanation of, ?We have your reservation. We are running but we can not accommodate you, it's out of our hands, I'm sorry."" There was no offer for compensation or help arranging another ride, just simply a rude, unwarranted, unanticipated cancellation. No one had tried to reach us to explain any issues before we initiated the call to confirm. Do not use this company. A reservation is not a guarantee. No accountability or good business practice will be found at Rocky Mountain Sleigh Co.\r
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I would highly recommend using Homestead Ranch for your sleigh ride dinner and/or adventure. This company was able to find a way to fit us in with a same day reservation. They came to the rescue of our devastated plans and the bride and groom enjoyed their evening with Homestead Ranch. \r
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