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Review content:
I went with this storage unit because I initially talked to the assistant manager, Mitch. Wow. What a nice guy! He was kind, courteous, funny, personable - he made me feel good about coming to this business. The storage units are fine, priced about average for the area. And they have a free 15ft. moving truck you can borrow when you need it, for free. Sounds great, right?\r
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But then I had to deal with Ed. He's apparently the manager, and he may be good with numbers, but he is horrible with people. Every encounter I had with him was negative. He never stopped to listen to my question, on any issue; he just interrupted abruptly to tell my why I was wrong. This was the case both on the phone and in person.\r
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Oh, and the truck? It needs to be put out of its misery. It died in the middle of our move, in the middle of a busy intersection, Have you ever pushed a completely loaded moving truck around a corner in 100 degree weather, to the tune of angry, honking motorists? So much for that benefit.\r
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It seems silly to downrate a company because of one person, but when that one person is so consistently toxic, rude, and incompetent, it can really drag a business down. Mitch: you're a great guy. Save your business. Either get Ed some civility training or run like the wind and start your own place.
Pros: One staff member is truly great. Units work well. Free truck for short trips, like 2 blocks.
Cons: Main manager is rude, unhelpful, unable to multitask, and generally makes business hard to recommend.
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