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Businiess name:
Great Green Cleaning And Maid Service
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Review by:
citysearch c.
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Review content:
I am a graphic artist with a very large cat who sheds and makes a mess.
My space needs to be very clean. It is very frustrating to have cat hair in my paint.
I have a friend who is an artist who recommended Great Green Cleaning and I tried them a few weeks ago. I called a few other places first to check prices and could not believe that most people don't answer the phone at all- why advertise if you are not going to answer your phone.
Here's what I liked:
1-they took my phone call at night and I didn't get voice mail - got a real person who actually knew what they were talking about.
2- they spoke English and understood what I needed
ie:
don't touch my computer or stereo
make sure you get all the cat hair out of my office
do not use any liquids on my art work on the walls
3- they scheduled my cleaning for the next evening ( I work nights ) so I like that I didn't have to do it 9 to 5 and they set it up for my schedule so I could be there.
4- they said they would bring everything - so I didn't have to worry about figuring out what I had and what I was out of
5- they said their stuff was pet safe so I didn't have to worry about Fatcat getting sick from the cleaning supplies
Here's what I didn't like:
1- The lady who cleaned was very fast but she didn't get the cat hair thoroughly and she forgot to empty the litter box. It may be that she didn't want to empty it- she wasn't too happy with the huge cat hair mess I had. But that is why I called a cleaning service.
2- I was uncomfortable and didn't want to complain or upset her so I didn't say anything to her about it.
Here's what I liked the most.
1- The person who set up my cleaning called me at the end of the cleaning to see how everything went. I didn't want to complain - I just wanted to move on - yell at my friend for a bad recommendation and find a cleaning service that gets the cat hair out.
So I said ""The cleaning was OK."" and the person said
""That's not good enough for us - you don't sound really happy with your cleaning, we want you to be delighted, that's why you called us and we have a 100% satisfaction guarantee.""
2- Then he gets a list from me of what I wasn't happy with.
3- Then he puts a manager on the phone who apologizes profusely, sets me up with a free re-do cleaning for the next evening at no charge! And says we must have missed that you have a cat - we will send you one of our pet specialists. I could hardly believe this - but they say they do everything. So I said OK.
So here's the upshot --
I don't write a lot of reviews but I had to write this.
The lady Suzanne , who came the next night was totally the best.
not only was she really nice and cheerful,
she changed the litter
went over every surface in my house and office
got all the cat hair
she had a night available in her schedule so I have her coming once a week
and the best part is Fatcat actually likes her so she can do cat care when I am out of town.
I thought this was going to be a disaster and I was so wrong. No one is perfect, everyone screws up now and then - but Great Green apparently knows how to make things right.
And I don't have to be pissed at my friend for telling me that Great Green Cleaning is the best cleaning service in Manhattan. Now I agree with him.
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