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Businiess name:
Empire Pizza
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Review by:
citysearch c.
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Review content:
Wow. Ok, so the food was decent. Not great, but edible and overall not bad. But the service is BY FAR the worst I've ever had the misfortune of dealing with. I ordered online around 5:45 PM to be delivered at 8:25 PM (I was driving in from out of state and didn't feel like cooking). The restaurant apparently failed to look at the section that said "DELIVER AT 8:25 PM", which is an option on Eat24 and which I selected, because about half an hour later I got an irate voicemail from a delivery guy screaming about how he'd been waiting at my door for TEN WHOLE MINUTES with my food. I called back and explained that I was very clear that I wanted my order delivered at 8:25 PM, not at 6:15. He cut me off by sighing and saying "FINE, whatever" and hanging up on me! Sorry dude, I'm not at home! That's why I didn't want to get anything delivered before 8:25!!
That was obnoxious as heck, but I put it out of my mind because, well, I'd already spent the money. So I get home at 8:15PM and relax, knowing that the restaurant is pretty darn clear about when my food should be delivered. Surprise! That was totally messed up again! At 8:50 I'm starving and incredibly confused as to what the heck is happening, and wishing I'd never ordered from this total train wreck. I call the restaurant directly and the girl who picked up had no idea what I was talking about at first. Finally she checked on my order and told me my food had just gone out for delivery. Uh, the food that you knew was supposed to arrive over half an hour ago? That food? I asked why it was late and instead of getting an answer, I got a long pause, and then an irate Indian man started yelling unintelligibly at me about how my food just left and it's a restaurant. WHAT DOES THAT EVEN MEAN?!?!
I will NEVER order food from here again, the lunatics who run this crappy little joint are rude, inappropriate, and completely unprofessional. Ugh!
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