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Businiess name:
Yellow Cab
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Review by:
citysearch c.
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Review content:
I just wanted to write in to tell my experience with Yellow Cab on 8/7/08. I called for a cab for a client of ours and was told that one would be there in 10 minutes. That person was standing in front of our building for approximately 40 minutes. I called a second time and was told that no one was there when the cab arrived.\r
The dispatcher said again the cab will be there in a few minutes. We waited another 25 minutes. Finally, one of our staff saw what was going on and took the gentleman to his meeting in her own car.\r
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The thing that really irked me the most was just the absolute rudeness of the dispatcher. I was hung up on twice. If you could imagine a really, really awful person, who probably doesn't like her job that's the voice I heard on the other end.\r
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I was told that no one was outside waiting when the cab arrived. That was a lie. From my desk I saw R. waiting all that time. I was told again by a second woman (probably sisters - same attitude and rudeness ) that I could call 788-4811 and complain. My plan is to do just that.\r
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I hope these two women's supervisor reads this and makes some adjustment in personnel. I really don't understand how a service can employ such rude and downright nasty dispatchers. That's what bothers me the most about this. If I were that rude at my job, I know I would be shown the door.\r
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JPM\r
I've been trying to leave an e-mail address but it won't let me. My phone is 413-233-5375 if anyone wants further information
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