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Businiess name:
Sears
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Review by:
citysearch c.
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Review content:
I felt that the sears online/instore coordination was very disorganized as well. I put a TV on layaway online and they said the entire time that my payments were going to the store. The layaway payment amount I was initially quoted was $100 less than what I saw when I logged in so I was told to call the store and they could adjust this. The store didn't even know I existed; they told my to call online customer service. After going back and forth and with no one from their apparently non- existant IT departmant ever called me back, I decided to purchase sears gift cards on credit as I didnt budget for the extra $100 every two weeks. Then when I went in to make my third payment the system gave me a confirmation from Paypal that my payment was accepted. Then due to a glitch on the Sears side of things- my payment didn't go through and they sent me an email saying that my layaway was cancelled. I then called to find out when I would get my money back, they said I needed to call the store. I then called the store and they said they had know knowledge that I had paid anything. I then made multiple calls to Sears CS, the store AND Sears Corporate and no one knew where my money was. They finally-over a week later- fixed the online payment system and put my layaway back online. I spoke with a sears online rep that suggested I pay it off and then the store would for sure have my money and I could request a refund at that time, but then offered me a discount if I continued to buy the TV from Sears. Well no discount was EVER given on a $1300.00 TV, so I am returning it today when I should be going to pick it up, and If I don't recieve my check in the next week or so I am going to call the police and stay at Sears until I recieve my money. I am not above fileing suit at this point because this has been the worst mishandling of a paying customer that I have ever experienced.
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