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Businiess name:
Aura Laser Skin Care
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Review by:
citysearch c.
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Review content:
Aura Laser Skin Care uses predatory sales methods that take advantage of the naive and vulnerable! Judging by the reviews on Yelp it also takes advantage of more experienced adults. There is an update at the bottom of this message.
My daughter went to Kirkland Aura Laser Skin Care last week to take advantage of the ""free evaluation"" for removing acne scars. She already had an appointment scheduled with her dermatologist, but an acquaintance of hers told her this was a ""really good place"" so she wanted to give it a try. She went to the Kirkland office and talked with ""Jessica"" (no last names are given out for any of the employees there, not even the manager). One of the first things she was asked was ""How much money do you have?"" Before my daughter left the place, she had been talked into signing a $1,000 contract for a ""special package"" that she had to take advantage of and pay the majority of immediately. This coincidentally was the exact amount that wiped out the savings she had been carefully collecting over the past year working a minimum wage job.
My daughter insisted on trying to take care of this situation by herself. She got in contact with Jessica the next business day to say she had changed her mind. Jessica said she didn't have time to see my daughter for another 4 days. (I assume reducing the ability to use the law regarding buyer's remorse.) By that time at least, my daughter had been talked into letting me come along. Jessica was very sweet, very smooth, but said ""It is just company policy that we do not refund payment for contracts once they have been signed. We would not be able to stay in business if we did refund it."" (You mean like legitimate businesses do?) She showed me the spot on the contract where is so stipulated. As I got angrier she remained calm and sweet, and had a well practiced, smooth response to everything I said. She is an experienced con-artist.
Jessica had never given my daughter a copy of the agreement she signed, so I asked for one. The office ""didn't have a copy machine"" but they would make one available if I came back in 24 hours. My husband got on the phone and asked for Jessica's last name, but was told it was company policy to not give out last names. He asked the name and contact information of her manager and the owner. He was given a first name only of the manager (no contact information) just the promise that he would get a phone call from this person within 72 hours. He asked for the name of the owner. Jessica said that it was a ""silent owner"" who prefers not to be identified.
I don’t know if the sales practices at Aura are within legal limits, but they are definitely way outside of ethical. I will be pursuing a report to the Better Business Bureau and whatever else needs to be done as soon as possible.
Update 1/17/2012
My daughter now has seen a dermatologist now as well as a legitimate aesthetician associated with his office. The aesthetician told her that chemical peels would not be recommended treatment for her condition. Nader Issa (the owner of Aura finally reveals his name to us) has responded to our complaint with the Washington State Attorney General's office refusing to refund my daughter's deposit. It continues to be our experience that Aura Laser Skin Care is far more interested in extracting as much money as possible from my daughter than it is in providing quality (let alone competent) treatment or customer service.
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