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Businiess name:
Yes Welding
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Review by:
citysearch c.
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Review content:
I am Brian Padilla, owner of Brian?s Welding ? the contractor that was just negatively written about in the review from Andreas & Andy Mattes, in Saratoga. The project that Mrs. Mattes mentioned was for a very unique double gate for the top of the stairs in her house. My project manager Adam did a drawing of a beautiful gate and gave Mr. & Mrs. Mattes an estimate for $950 (generally these gates are between $1500 and $2000). The hinges we installed did not open 180 degrees. We promptly replaced these. A problem with the latch occurred because this double gate requires one section to be attached to the floor using a ?cane bolt? which is secured to the hardwood floor with a small bolt. Mr. Mattes would not allow us to install this bolt, causing the latch to not work properly because one section of the gate was not secure. Working within this limitation we replaced the latches and made it work. Mrs. Mattes was satisfied and Adam gave them a $100 discount for their trouble. \r
Thinking the job complete I went with Adam to visit the jobsite. The gate was absolutely beautiful. Not only did Adam match the existing guardrail, but he also personally did a faux finish to match the existing guardrail. We thought that all concerns & issues had been resolved. Mrs. Mattes now informed me that her husband was very mad and unhappy with our work. We had underbid the job and now we realized that the customer?s expectations had been and continued to be unreasonable. This customer would never be satisfied. At this time I asked them if they would like me to remove the gate, ending the project and returning everything to the way it was before we started (I figured I would have only lost about $2,000 in time at materials). We had never received a deposit and would not charge them anything. Mr. Mattes said no. I feel if he was truly dissatisfied with the gate he would have allowed us to remove it. He liked the gate too much to give it up. He just didn?t want to pay us.
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