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Businiess name:
Trade Winds Aquarium & Pet Ctr
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Review by:
citysearch c.
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Review content:
Ok, this place hasn't gotten any good reviews thus far but I still went to check it out. Considering the small size of the shop, it crams alot of creatures within. Not good for all the animals that live there. I went to purchase a rabbit and I managed to pick out 2 healthy happy rabbits (I stood there for almost an hour watching it and investigating its physical and social apperance).\r
the staff was not helpful when it came to precise questions regarding the animals. As a potential buyer, arm yourself with knowledge of the animal or item you wish to purchase so that you can make the smart choice. I am a happy owner of two healthy rabbits.\r
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Later I find out that they're not big on customer service.\r
Okay, so I requested a special order of a rabbit and I was told that they do indeed do special orders. So I gave them a list of possible breeds that I wanted and they said they'd look into it. So I did followups every week to see how the progress was going. I think because of the communication barrier (the manger of the petshop speaks broken english for the most part) there was a misunderstanding for some reason, they couldn't understand that I wanted them to order a rabbit and bring it to the petshop so I could buy it there. Instead they kept giving me the run around saying that they only order what they needed (dispite the fact that earlier they said that they did special orders). So in the end the manager pratcially yells at me over the phone saying ""I give you number and you tell them what you want!"" and gave me the number to their distributer so that I could call them and make the request. That was a dead end. It wouldn't be fair to say that the owner of the pet shop is in it only for the money because they don't go out of their way to get your money (i.e. have great customer service and a friendly knowledgable staff). So yeah, this place is very unprofessional. The humane society ought to be informed of this place.
Pros: Pro? None that I could come up with.
Cons: lacks customer service.
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