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Businiess name:
Andretti Winery
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Review by:
citysearch c.
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Review content:
We visited Andretti Winery on a 5 day vacation to Napa in early September 2009. The grounds were pretty which is the only positive thing I can say about this place. To start, they are one of the few wineries that still charges you a tasting fee no matter what you buy. From the moment we walked in the guys in the tasting room we’re friendly like the other wineries. The guy we dealt with wasn’t paying too much attention which should have been our first clue to not buy anything. They were doing a great case sale for $75 for a case plus shipping. We decided to purchase because the price was great. We weren’t very impressed with the wine, but thought we could fill our wine cellar with some inexpensive bottles. The guy gave me a form to fill out along and asked my husband to write our shipping address on another form so he could look up the shipping cost while I completed the order. On my order I marked that they needed to hold the wine until 11/1 to ship as we live in AZ where the temperature was over 115 degrees and the wine would spoil on a UPS truck in that heat. We discussed with the guy in the wine room and he said there was no problem holding the wine until November. We paid and were on our way (the guy never gave us a copy of the invoice or anything). A few days later I get a call from UPS that they have a delivery for us, and it was the Andretti Wine (it was 118 degrees out this day). We had the shipment reversed and called Andretti immediately. They said there were no orders to hold the wine and they were charging us another $35 for shipping on top of the $35 we already paid in shipping. We asked for a copy of the order and they sent us the sheet that the guy had my husband write the shipping address on. There was NOTHING else written on this page, no order, signature, date or anything. It didn’t even have the price of the wine correct, it said $25/bottle next to price. We called Andretti again and were told it would be fine and the wine would ship 11/2. After the rest of the cases we bought in Napa arrived in November we still hadn’t received our Andretti shipment. We called and they first said they had no record of an order from us and would call us back. After days of waiting we called again & were told they found the order (the one my husband put the shipping address on) and would only ship for another $35. Again we were told we’d receive a call back and after 2 days of no response we requested a full refund. We finally just got a refund and they held back our $35 in shipping. So now because of Andretti’s screw up we’ve paid $35 plus our tasting fees with nothing to show for it other than 2 months of hassle and dealing with rude people who can’t even return a call. I would seriously beware of buying wine from them. We purchased cases from over 5 other wineries that had way better wine and had a delightful experience with. I’m not sure why Andretti Winery doesn’t have their act together like the others.
Pros: pretty building
Cons: rude staff, disorganized
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