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Businiess name:
George's Appliance Co
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Review by:
citysearch c.
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Review content:
Bought a new Thermador oven and Georges is 1 of 2 authorized repair shops in the area. When our oven door fell off we called Georges to come out to repair it. They came out and repaired it but they used the wrong part so we called them again and they came out again and agreed it was the wrong part. They told us that they had to order the right part and they said they did. We waited over 6 weeks with nothing from them so we called and they said that the part was not in. We waited another 2 weeks and called again and this is when they told us that the part was on back order and not available until July. We were shocked that we had to keep calling them and that they finally told us that the part was on backorder. So we actually found a parts provider in Dallas TX who had 3 of the parts. Since this was a warranty item they suggested Georges call to order the part. We called Georges back and told them the good news and they refused to call the parts provider and actually suggested we contact another service provider because they didn't want to help any longer. So I had to order the part myself and pay for it myself and now I need to find someone to install it.
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