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Businiess name:
Hertz Rent A Car
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Review by:
citysearch c.
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Review content:
Here's my HORRIBLE experience with Hertz @ this location.
- pickup time was 8AM. hertz employee didn't show up till 8:45AM
- inspected the car. car was dirty. bird crap, dead bugs.....empty coke can and plastic bottles inside. hertz employee admitted that it was never cleaned and still tried to make me take it.
- hertz employee took the car to get cleaned. took 30 minutes.
- left hertz location at 9:30AM. 1 1/2 HOURS LATER.
note: this is not an actual full-time hertz location. It's hidden inside an auto repair center and you have to go through the repair center lobby to get to the hertz DESK. It's not an office but just a desk around the corner.
I reserved a full size car at 8AM because I had a full day planned and needed to get on the road ASAP. Showed up around 8:10am and was surprised to see nobody there. There was a notice saying to call a number if nobody was there. okay..so i called. someone picked up and said that he was a bit busy and asked if i would come to their west covina location instead as it was more convenient for him. (serious?) I said no, that this is where i scheduled to pick up my car at 8AM and nobody is here. He said he'd be there in 30 minutes.
he showed up at 8:45AM and wasn't apologetic at all for being late. We asked for at least an upgrade for the inconvenience this caused and was told no, that all the cars at this lot was accounted for and we had the best one on the lot and that we would have to speak to his manager. Instead of him calling his manager and finding out what he could do for us, we ended up talking to the manager and got a discount for being 45 minutes late.
did the paperwork and he gave me the keys. I asked him, don't we need to inspect the car? it was a good thing i asked....we walked out and i noticed the car was dirty. bird crap and dead bugs on the front bumper. looked inside and saw an empty coke can and plastic cups. i asked him if they even cleaned the car and he said no.........how the HECK does a corporate company like HERTZ allow their employees to give customers a dirty car?
By now..I was suppose to already be at my first location and instead I was still at Hertz now with a dirty car. He offered to go get it washed...great but it should've been done before we got there. We had to speak with the manager again who tried to negotiate another discount which at this point he should've just given us the max discount possible for being late, and letting his employee give out a dirty car to us. He ended up giving us another discount off the rental.
Left the Hertz location at 9:30AM. 1 1/2 hours later.
Returned the car a few days later. Instead of the same employee there, there was a new lady who processed my paperwork. I asked where the previous employee was and she said that he opted to stay at the West Covina location today...(i wonder why?)....She was happy to see me and she had some reservations coming up and there was no car on the lot. When I asked for the total, the amount wasn't what we agreed on. I had her call her manager and find out what was going on. She grew visibly upset (threw some paper around) as i was explaining the situation to her but i told her to calm down and it wasn't her fault (a customer telling an employee to calm down? bizarre). I just wanted what was agreed on. Finally we got what we were promised along with a gift card for future use which is suppose to be mailed to us.
Overall, this was probably one of the most horrible experiences I had renting a car. I would've gladly paid DOUBLE to avoid all these problem their lack of professionalism cost me. Their employees gave me a bunch of excuses why this and that was happening but as a customer, that's not my problem and we should've been treated better and not been taken advantage of in the beginning.
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