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Businiess name:
AutoNation Chevrolet West Austin Service Center
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Review by:
citysearch c.
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Review content:
I drove my vehicle in to Champion Chevrolet for a warranty repair and was given an estimate of completion late the same day. When I called to check status that afternoon, I was informed that they'd have to keep it overnight and it should be ready the next day. I received a call the second afternoon indicating that the car was ready for pickup so I arranged to be dropped off after work with intent to drive the vehicle home. As I cranked the car and started to drive away, I discovered that the problem was still there and, in fact, the vehicle had not been repaired at all. Since it was approaching closing time, no mechanic was available to look at the car. I was absolutely livid and expressed my extreme displeasure to the Service Manager (the same one who wrote the initial service order and who had called to tell me the car was ready for pick up). He promised to have the mechanic look at my vehicle first thing the following morning. The car was finally repaired and ready for pick up on the third day. I have never before experienced such deceit and disdain for the customer. It's an experience that I will never repeat (at least not at this dealership). I would not buy so much as a toothpick from them in the future.
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