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Businiess name:
Standard Optical Co.
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Review by:
citysearch c.
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Review content:
I (L.G.Hill) had an eye exam at Standard Optical in April of 2010. They wrote me two prescriptions, one for clear contacts and one for colored contacts. In July 2011 I attempted to order contacts from another supplier and when Standard Optical was contacted they refused to provide my prescription, saying it was expired. The other supplier called them back and informed them that according to Utah Law contact lens prescriptions are valid for two years, unless documented medical reasons require otherwise. Standard Optical then provided the prescription for clear contact lenses. I informed the other supplier that I wanted the prescription for the colored contact lenses. They called Standard Optical a third time and they refused to supply the prescription for the colored lenses. I called Standard Optical myself and requested the prescription and they refused my request as well. I then obtained a copy of the Utah Optometry Practice Act from the website of the Utah Division of Occupational and Professional Licensing and took it in to Standard Optical. They still refused to provide me with a copy of my prescription. I requested that they show me the ""documented medical reasons"" in my file for why they would not provide the prescription. They gave me a copy of my examination record which did not document any medical reason why my prescription would not be valid for two years. I sent the copy of my examination records (which included the two prescriptions) to the other contact lens supplier and they were in the process of filling my order on August 25th, 2011, when Standard Optical faxed them a notice that said my prescription was expired because I had not had an annual examination. Standard Optical is in violation of the Utah Optometry Practice Act because they refused to provide me with a copy of my prescription (which according to Utah law did not expire for another nine months) and there are no documented medical reasons that would require the prescription expire prior to the two years specified by Utah law.
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