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Businiess name:
Sears Auto Center
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Review by:
citysearch c.
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Review content:
Great experience with this shop!\r
\r
I hit a cylinder head that was in the middle of the FL Turnpike dark and early in the morning. The impact busted the two driver side tires and wheels. Had my Baja towed to Sears because they are open on Sundays. \r
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My dog was with me and both of us were pretty shaken up. I think I was still in shock even though it was hours after the crash. As soon as we got out of the tow truck one of the mechanics brought water for my dog. it melted my heart! The gentleman who inspected the Baja and very patiently explained to me what he could see as obvious needs and explained that they wouldn't know the extent of the damage until the wheels came in so that they could see under the truck to check the axles, frame, etc. He also pointed out the convenient (an obvious) rental car kiosk in their shop that I had overlooked. Thankfully, they, too, were open so that I was able to secure a rental car while my truck was being repaired.\r
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Jose was my contact keeping me in constant update on the estimates and times for the repairs. He was extremely compassionate, professional and helpful with my stupid questions. He worked with the insurance adjuster who also came out to inspect the Baja. \r
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Prices are fair and the quality of workmanship stellar. The repairs were completed faster than I expected. I can't speak highly enough about the excellent customer service from everyone I encountered at this location. I highly recommend them.
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