Home > Florida > Orlando > Cut Stone & Stone Pr... > Monuments & Grave Ma... > Superior Design > Report a problem
Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage you to read through our Terms of Use before filling report with us.
After careful review, we may remove content or replace a content warning page before viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal in nature or feels invasive. Please note that Judy's Book is a provider of content creation tools, not a mediator of content. We allow our users express their opinions, but we don't make any claims about the content of these pages. We strongly believe in freedom of expression, even if a review contains unappealing or distasteful content or present negative viewpoints. We realize that this may be frustrating, and we regret any inconvenience this may cause you. In cases where contact information for the author is listed on the page, we recommend that you work directly with this person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms of Use, please complete the following short form.

Businiess name:  Superior Design
Review by:  citysearch c.
Review content: 
We were recommended Superior Design by the company that performed funeral svc for my mother. We met with office mgr & placed order in early Oct & promised a grave marker btw Thanksgiving & Christmas, however definitely by Christmas. There was an understanding that we needed the marker completed by Christmas as out of town family mbrs would be visiting. Thanksgiving came & went with no contact from SD & we made our 1st contact during the wk of Christmas to inquire the status. We were told that shipping of materials had been delayed so production of marker was delayed. We were told marker should be finished by New Years. New Years came & went & I went out to my mother's site - no marker. A family member called SD & was told it would be another 2 wks. Again, there was delay, not explained, but told another 2 wks & it would be installed. 2 wks went by & I was out at my mother's site - no marker. This time, I called & spoke with office mgr. She seemed rather unconcerned with my complaint. I asked what the holdup was, she stated marker would be installed in another 2 wks, I asked why we weren't contacted to which there was no response, then asked to be called if it was NOT completed in 2 wks, she said fine, was ready to hang up & did not even have my ph #. When she went to hang up, she stated would call me when it WAS installed, which is clearly not what I asked. I never received call from her to this day. I handed over to another family mbr b/c mentally, I could not take it. They had my money, I could not get refund & we were now into Feb. when I had been promised Dec at the latest. We finally got our marker but if you don't mind broken promises, lack of communication, all around poor cust svc, then this is your place. My mother's death was tragic but this aggravated the grieving process. I would expect a busn to call when there are delays, & regarding something so close to the heart, you would think a busn would be xtra sensitive, but I guess I thought wrong Pros: Can't think of any Cons: Hours, customer service, break contracts,

Reasons for reporting (512 characters left):
 or  Cancel