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Businiess name:
The Blue Heron Inn
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Review by:
citysearch c.
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Review content:
The hotel is nothing special- bed, bath, cheap decor. We had a HUGE problem with the owner. We checked in and a few hours later I went to take a shower. The water was warm for 2-3 mintutes and then cold. My husband called the front desk who said they would look into the problem. I already had shampoo in my hair so I had to finish showering. Besides cold water, it also went off/on every 5 seconds. The front desk called and said they were sendng someone up. My husband asked them to wait b/c I was out of the shower and not dressed. There was a knock at the door about 5 seconds later. I had to throw on clothes so this person could come in. He did not say a word, just walked in and turned on the water. The man immediately started yelling ""it's hot, it's hot, the water's hot... not sure what you want from me"" over and over. My husband told him to wait a few seconds b/c it had been going cold after about a minute. The water did get cold again and the man was yelling at us and telling us he didn't know what we wanted from him and going on and on. Neither my husband or I did anything to provoke him and he was YELLING at us. I stopped him and asked if this was how he normally treated paying customers and said that typically when a hotel was not providing a basic accommedation, they apologize and try to remedey the situation not YELL at their customers for doing NOTHING wrong. He told us we could leave the hotel if we wanted to. At this point, we asked him to leave our room. My husband went down to the front desk to check out while I packed the bags. The lady at the front desk told my husband that the man that was in our room was the owner and that she wasn't surprised at all by his actions. She did however apologize. I am guessing this is pretty common behavior for this man which is completely ridiculous to verbally attack your customers. We left and will never be back. We had come to the hotel for our anniversary and he ruined our night.
Cons: owner, cold shower, cheap decor
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