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Businiess name:
Laura's Couture Collection
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Review by:
citysearch c.
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Review content:
After buying a gown and paying in full in November, my daughter and I asked if we could get the gown bustled. (It fit perfectly, this was the only ""alteration"" we needed.) We were told that it would be no problem but we would have to come back at a later time to pick it up. Laura suggested that both of us pick it up so that my daughter could try it on and I could be shown how to bustle it. We explained that she (the bride) lives in San Diego and I lived three hours away but, if it was necessary to make that extra trip, we would call when we could pick it up. We were told that it would be done ""in a few days"", and to just call when we could pick it up. The earliest my daughter could return to pick it up was in April. She called in before making her airplane reservations to coordinate a date/time that would work. She went over the fact that the gown had been bustled, and we were picking it up, but wanted to try it on,etc. \r
When we arrived on the agreed upon date, the salesperson acted like she had no idea that we had an appointment. She then went to get the gown, brought it out, handed it to us and expressed complete surprise when my daughter said she wanted to try it on. When she took us back to the dressing room and uncovered the gown, it still had safety pins in it (from six months before!) and the bustling was not even done. The gown was a very heavy fabric, so the weight of the dress had been hanging by the safety pins for 6 months!! \r
After explaining that she flew in from San Diego and I drove 3 hours specifically to pick up the dress, had an appt, etc. we were told that the bustling would only take 15 minutes. We wondered, if this were the case, why couldn't that have been done when we were in town in November and the staff knew we had to make another trip in from San Diego to pick up the dress? \r
All in all, a very stressful experience. When you look forward to this very special experience with your daughter you want it to be fun and memorable. Instead it was frustrating and stressful.
Cons: poor customer service once sale is made
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