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Businiess name:
Club Mutt
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Review by:
citysearch c.
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Review content:
Today was my second time I took my dog to this place and I was very disappointed!
When I got home from picking up my dogs from grooming I was trying to get them down from the car. One of my dog refused to get out and I was curious why until I noticed his eyes were watery and closed!!! I carried him inside and realized something's wrong!! I called club mutt and spoke to the person who groomed him. I asked why his eyes a re shut and watery and she said she didn't do anything tonhim and put me on hold. Finally she came back and said the soap probably got into his eyes just put visine and hung up. I was soooooo mad! I called my vet and they said if it was just soap it should go away soon after I wash it off but to keep an eye out for infection. So now his eyes are pretty swollen, red, and have discharge!
I took him to the vet the next day and vet said his right eye, cornea, was burnt from the shampoo. It happens sometimes at groomers when dogs can get reaction to it if it's not rinsed out al the way. So I went back to club mutt and told them. Right away The owner Candis called, she called my vet as well. I requested for a refund and she happily to refund and apologized. When I went in to get the refund she had also reimbursed me for medical expense as well without me asking.
So I give this place 1 star for the how my other dog looks and another star for the owner.
Will I ever go back to this place? I will only go back because of candies' integrity of her business.
Would I recommend this place? I'll let you be your own judgement. People make mistakes and luckily my dog can still see.
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