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Review content:
Simply the most miserable experience imaginable. My father drove Fords his whole life, and always bought them at Fordland, for as long as I can remember. I bought my first new car there, as well, at the old location on Colfax. However, after changing locations,I don't know what has happened to them. I was recently in the market for an upgrade in vehicle, but was very quickly put off ever buying from those people ever again. The salesmen are overly aggressive and unknowledgeable. The finance manager is blatantly rude and unaccommodating. There are signs everywhere celebrating their 50th anniversary, but the level of professionalism is what you'd expect from some fly-by-night junker lot on east Colfax. Probably worse.
Even worse than the sales department is the parts department. Not a soul in that has a clue what they're doing. The first time I even tried to find the parts department at the new location, I almost gave up before I did, and I wish I had. I had to wait three weeks to have the same part ordered wrong twice- a very simple radiator hose for my pickup. After the second time receiving the wrong part, both of which I was made to pre-pay for, I asked to speak to the manager. After waiting an interminably long time, a very pompous and exasperated man finally came to stumble through their computer diagrams, showing me nothing and saying he didn't understand their catalog. The manager finally had to go ask somebody else who apparently knew exactly what it was I was looking for, but they still had to get it from out of state. When the manager told me I'd have to pay the freight and pre-pay for the part again with no proof they had gotten it right, I told him to forget it. I got my refund from the second wrong hose & left. As I was leaving the cashier, I overheard the manager bad-mouthing me, saying that I was an a**hole who wasted THEIR time. Unbelievable!
Anyway, a few years has passed since that incident, and since I was in the neighborhood, I figured I could stop in for transmission fluid. Boy, was I wrong! I told the guy behind the counter I needed 5 qts. of Mercon V, and I'm not sure if he just didn't speak English, but he whispered something and walked away. I waited for 5-10 minutes looking at the cheap Chinese tools they have cluttering up their sales area, but no one ever came back to the counter. When I finally got fed up and left, I saw the same guy who abandoned me at the counter driving away in one of the dealership's delivery trucks.
They have lost my business forever and I strongly recommend that everyone avoid them at all costs.
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