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Businiess name:
Kuhn Volkswagen
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Review by:
citysearch c.
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Review content:
Bought VW Jetta from Kuhn in Oct 2010.
After negotiating the sale price I asked what other fees get tacked onto the final price. I was told tax, dealer fee and title. However, that was NOT all the fees that were added onto the final price. I even questioned the extra fees and no one could answer exactly what the fees were nor would they remove them from the so called ""deal"". This was very disappointing and almost caused me to walk out. Retrospectively, I should have based on what happened with the pricing and what happened next.
Additionally once all the paperwork was completed in the finance office I was told it would be 10-15 minutes longer and to wait in the showroom. That 10-15 minutes turned into almost two ADDITIONAL hours. Another purchaser was even taken into the finance room during my ""10-15 minute wait"" and her deal took forever as well. I was and still am very disappointed at both the UNNECESSARY increased price and the time it took to take delivery. One would think that buying a new car from a dealership would be an exciting experience but for me, I was quite angry when I took delivery and drove off. I would not / should not have made the purchase at Kuhn VW. The ""deal"" was no better than I could have gotten elsewhere and the same car can be found at many dealerships. I am still very angry at paying more than what I was told the price would be! What I really want to do is bring the car back, cancel the deal, then purchase the same car at another dealership where my purchase would be more appreciated.
One bright spot in all this was Tony Climer who was an excellent salesman; grade = A. He was the only person who treated me fairly during the purchase/delivery experience.
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