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Businiess name:
Presto Logistics
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Review by:
citysearch c.
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Review content:
I have moved over 20 times in my life being both an Army brat and a member of the Army myself, and this company was by far the worst I have ever experienced.
Abe from Presto was the first phone call from an online moving inquiry from Cali to Texas. I agreed to allow an estimate moving crew to come inspect the items I was shipping. Abe informed me that he would be emailing me the paperwork and I in said I didn't have access to the internet where I was so he went over some of the larger points in the contract. He failed to mention to me was that if the movers had to walk more than 75 feet or use an elevator, I would be charged an extra $75. My storage unit was on the 2nd story and was ""225 feet"" away from the truck, even though it had elevator access and push carts available. So when the movers arrived to give me an on site estimate, they guessed the square footage of my belongings and high ball estimated them at 400-500 square feet. Having moved many times before this, I knew that number to be wrong and instead believed the number to be near 320. Knowing that their pricing rate varied from square ft, I accepted the extra $150 in elevator and walking fees since it would be offset by the lower volume of my belongings.
After packing up the truck, the moving crew chief, Bill, said I was being charged for 400 square feet. Bill told me this without showing me on the truck how this all added up, so I asked him to walk me through it. Once we got into the truck, I showed Bill how there was 40 square feet I was being overcharged for that in no way could be contested by him. Bill seemed annoyed, and said that fine he would lower the number to 360. I knew that if I pushed the issue, I could show him the other 40 square feet he was overcharging me on. It was a long day and I didn't feel like arguing the point however.
When my goods arrived in Texas, it was again Bill who I was forced to deal with. Besides taking payment only in cash or money order and not having any change, thus forcing me into automatically tipping him. I watched as Bill dropped my items without any concern. Per contract, Bill was to re-assemble my furniture which he disassembled in California. This was not done, and Bill claimed it was because I was loading it into a storage space and then glared at me claiming he didn't have tools. One of my boxes wasn't even closed, and Bill didn't seem to care that I had to jump into the moving truck to gather up personal belongings that had fallen out. Additionally, two items of furniture were broken, and many of my belongings were needlessly covered with extremely adhesive tape, which I have still not gotten off.
Immediately after my goods were delivered I called up Presto and asked to speak to whomever was in charge. I was offered 40 square feet compensation.
5 phone calls and one month later I’m still trying to get compensated. The latest move by Presto was to send me paperwork to file my claim which turned out to be a waiver of liability which I will not sign.
I would never recommend this company to anyone.
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