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Businiess name:
Eyeglass Wearhouse
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Review by:
citysearch c.
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Review content:
I went there to get my sons glasses fixed that I purchased from them 6 months prior. The wife owner told me they would call when fixed. After 2 months(it was summer) I called them because I never was contacted. She couldn't find my order and when she did she said they were never sent out because the couldn't replace the part. Then she said she would look into it and never heard from her again. Had to keep calling to get a simple job done. Still never let me know when they were ready. Finally I went to get them and explained how unhappy I was with their service. I was verbally attacked by both owners and was also told ( like other review) that I needed a psychiatrist. I was the problem , it was my attitude and they then took the fixed glasses back from me and took them apart and sent me out the door with broken glasses. They were calling me every name in the book and they kicked me out of their store. I guess I should have lower expectations of what good reasonable service is. They were very nasty to me and this was also in front of my 3 young children. They need to learn how to deal with unhappy customers. They dropped the ball with my order and slowed it down. They should have apologized and been gracious to me for my patience and understanding for their mistake. Not sure why anyone would ever give them repeat business after dealing with them and their nasty store.
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