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Businiess name:
St Paul Eye Clinic
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Review by:
citysearch c.
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Review content:
I tried to purchase bi-focal contacts after my exam in early June as my mono-vision lenses weren't doing the trick anymore. The third week in July I called to see why they hadn't called me about my new lenses. It turned out that the technician didn't send in the order. I was able to pick them up the next week but they had no time to try them in the office. I couldn't event see across the street! I took them back the next week -- they ordered a new pair - I had to go pick them up again -- they were also terrible -- too big and blurry all over. I then went back the next week and the contact technician was ""on vacation"" I was told that no one could see me. I demanded to be seen by someone who could service the contact they sold. A woman filling in from the Maplewood office said she could order better contacts and she would personally fit them for me there. I said I needed them for a wedding on September 23. She said she'd be out on the following Friday but if they came in on Thursday she would help me. I agreed to drive further from my home to Maplewood to get these fitted. She has much more customer service orientation than Paul, the technician in the Roseville office who could care less if you were able to see this month the next month or it seems ever. I called the Maplewood office on Thursday the 22. They checked the mail and said the contact were in. I said I'd like to come get them. She said the technician who helped me was assigned to glasses that day and was unable to help me and I could make an appointment for the following week! I said I would come and get them in any event as I had a wedding to wear them to. Mixing one of the new contacts with one of my previous one I was able to see - sort of-- for a few hours at the wedding (thankfully my husband drove). The following Monday morning I called the Optical Manager number on my bill of $447 to complain -- her voice mail said she'd be in the office on limited hours Wed, Thursday and Friday. I have never had such unbelievable POOR customer service -- especially for something as critical as vision. I vow to get my money back, to tell as many people as possible how terrible this business treats its customers and to find a quality optical vendor who cares about the ability of their patients to be served in a timely and respectful manner.
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