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Businiess name:
Larry Johnson's Buckhead Auto Center
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Review by:
citysearch c.
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Review content:
Last fall, I bought some Groupons for $15 oil changes at Larry's. I figured I would buy 3 to last for a year. I used my first one a while back and got my oil changed after a lengthy wait. I asked them to look over the car as well and got recommended some maintenance that two other mechanics (one a VW specialist) said I didn't need.
I went back yesterday and the wait was going to be a couple of hours so I showed up at 8 am today (when they open). After waiting 45 minutes, they came to me and said that any person could only use 1 Groupon and that they had allowed multiple purchases as Holiday gifts. Sure enough, I didn't read the fine print on the coupons. However, I was stunned at the lack of customer service for a honest mistake and having showed up twice in two days and waiting 45 minutes. This garage is not near my house so I took special trips. And besides, oil changes are pretty cheap and I had already paid for it. I ended up taking it to an xPress Lube for $19.99 and was in and out in 10 minutes.
Every time I have ever come here for an oil change, it has been a very long wait. You are better off going somewhere else where they might actually offer some customer service.
Pros: Cheap Coupons
Cons: Terrible Customer Service
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