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Businiess name:
Geek Squad
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Review by:
citysearch c.
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Review content:
I purchased and scheduled installation the following weekend. At time of installation Geek Squad calls to tell me they do not have an extra man or speaker wire to do the job (evidently surprised that there is also a surround sound system to be setup and unable to get any from the store - right). I call their field tech manager who received a different story from the tech, blaming the mishap on my scheduling issues - untrue. The manager apologized and upgraded my speaker wire - rescheduled next weekend first thing. No one shows up. I tried calling the same manager who was not available nor could they reach him. Turns out no scheduled appointment was made. They could not schedule for that day (10am). This new field tech manager, Eric, is unwilling to grant me any compensation other than rescheduling for next day. In asking for a supervisor above him he gives me the name of the store manager for Webster - who is NOT above him in any way. Eric tells the store manager to give me $100 off. If anyone has ever wasted two weeks waiting on installation caused by the installer, $100 is what your time is worth to them. I end up cancelling the order in store with Eric. Trying to seem interested in what series of events happened (never documented by the first manager) was a bit irritating as he wasn't documenting anything either. Who wants to document complaints when your the manager and its partly your fault? Hm..\r
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The next day rolls around and guess who calls? ""Geek Squad here, we just need to know how to get to your home to do your home theater install."" \r
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To me this shows a severe lack of respect for commitment to the customer as well as displaying a truly unorganized and uncommunicative staff at all levels.\r
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Avoid this store if you value your time and your money.
Pros: Nationally linked to a well-established chain.
Cons: Below par customer service and commitment.
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