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Businiess name:
Hudson's Furniture + Mattress
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Review by:
citysearch c.
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Review content:
We made a significant purchase from Hudson's in Brandon in March '12. It is Lexington/Tommy Bahama bedroom furniture & the reason we bought from Hudson's is they had a sale on the set & no other store did. We explained we were not going to be ready for delivery for some time. All but one piece we ordered was 'in stock'. We were assured there was No Problem holding our order ""until we were ready"" for delivery. Several times during the 3 mos. we went into the store looking for other items & each time were told by the salesmen & the Manager, ""no problem, just let us know when you're ready!""....well, when I called for our delivery I was told, there WAS a Problem...only SOME of our items were in the warehouse & we'd have to wait 4-6wks for the rest! We were LIED TO all along! Needless to say, we escalated the dilemma to the top of Hudson's, Josh Hudson-President/owner....he was polite & apologetic, but until my husband demanded moe action getting our order, Mr. Hudson only sympathized. After many phone calls & emails, Mr. Hudson assured us we would have all our furniture by 7/21....he suggested we take the items in the warehouse & the other pieces would be dlvd asap. On the 1st dlvy (2pieces), only 1 of the pieces was there! How many mistakes can be made w/one customer?! Again, more apologies. On 7/21 ALL the pieces arrived, finally. We asked Mr. Hudson to be compensated for our time/inconvenience/lack of service (store credit was acceptable) & he never responded....so much for Hudson's “We do more for you” is more than a slogan... it is our commitment!"" They had the opportunity to prove it & failed!! \r
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The sales people in Brandon & other stores we visited were always very pleasant & helpful, I feel Hudson's failure occurs 'behind the scenes', that is in corporate, management & the warehouse. It's unfortunate we had this bad experience because I did feel Hudson's had good selection & value....their extended customer service skills definitely need work!
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