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Businiess name:
Paragon Acura Honda
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Review by:
citysearch c.
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Review content:
I purchased an Acura TSX from a nice dealer located in NJ however my options with getting service were pretty limited in Queens which basically forced me to service my car for the last 2.5 years at Paragon. The oil changes were fine, I would bring it in they would change the oil and I would be on my way. One problem I had was the girl who scheduled my appt for a Saturday gave me the wrong time and told me to be there at 7:30 meanwhile the service center opens later and I ended up waiting 30 minutes not realizing it until someone told me. I let that pass and didn't say anything...The next time I went in it was because my check engine oil light came on when my engine oil percentage was telling me 60% which meant I still had a good month and a half probably left due to not driving my car too much. I brought this to the dealers attn and they told me that the car needed oil they changed it and the problem was fixed. This didnt seem right to me considering my oil percentage seemed fine so in my head I was thinking it was a computer issue however I let it go and went about my business. About 2 months later the same thing happened. Keep in mind I do not drive my car very often and in two and half years have just hit 25K on the car. Once again I brought this problem to the service center's attn and they told me the same thing, changed the oil and the light went off, but when I addressed if it was a computer issue they told me nothing seemed to be out of the ordinary. 2 months later I am back at the dealer with the same issue...After being put on hold 5 times each time about 4-5 minutes of holding and then being transferred to a service man's voice mail, I called again and was lucky enough to get Kevin. I explained to him that I was put on hold so many times when I told the girl I just wanted to speak to someone directly because a problem I was having has been happ since the previous 2 times of being there at the center. I explained my situation to Kevin who seemed very nice, i brought my car in and he told me they performed all kinds of tests and it seems nothing is out of the ordinary but to watch my mileage and car and if the problem happens again bring it back immediately. I left the dealer paying only $37. for my inspection which he said was performed and I went home. When I got to my house I realized my inspection sticker was NOT put on the car...to my surprise I called right away and told the girl about my problem, she said oh its ok just stop by and they will put it on for you or come pick the sticker up. I go back to the dealer to find out my car was not even inspected and I paid for nothing that day. So after all of that there was no record that my car was even inspected so the receipt they gave me that day after I paid was a big lie...which I can understand how a dealership could release something with false information on it. They refunded my money but the point is, if you want your car serviced at an honest reliable dealer who will take the time to service properly do not go here....The funny part about this is I went to this dealer before driving to NJ and they didn't even want to sell me a car and was very rude when I tried to sit down with a salesman...so Jersey I went and was very happy with their service. BRIDGEWATER ACURA on Route 22 is the best by far.
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