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Businiess name:
Lott Cleaners & Laundry
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Review by:
citysearch c.
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Review content:
I purchased a nice expensive jacket in Dec 06 to wear to Delaware. When I got home I spilled something on it. I took it to Country Cleaners and they did not clean it. I took it to Lott's and the guy and I looked over the jacket and I showed him the stain on front. No problem.. I go back in and bring the jacket home, then when I opened the cover, my husband said it smelled from cleaning fluid or whatever. I noticed it too. Well the next day I fell and fractured my back and was in the hospital, when I got out I took my jacket out to wear it. It was all melted on the edges and the material was worn off on the shoulders and neck. I took it in then to Lotts. The guy tried to convince me it was like that before.. looks like a rodent had eaten it. The spot was still there. He was adamant about doing nothing. I ask do you actually think I could have worn this jacket - it had holes and fabric worn off. It was not like that when I took it in. I promise to Jehovah I do not lie, I did not expect him to do anything. I told him ""I knew you would say that"". he said ""Well then why did you come in, in the first place?"" Well - I have a bad habit of thinking all people are good and will try to be honest in business, I expected him to tell the truth and recognize that this was done at his facility and face up to it.\r
I did not expect my $300.00 returned from a jacket only 4 months old. Not from him anyway. I will continue to warn customers and my friends about his attitude and the way it was handled. I had to throw the jacket away.
Cons: arritudes and service -- ruinging my new jacket
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