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Businiess name:
Anytime Fitness
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Review by:
citysearch c.
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Review content:
I became a member of AF because of the ""Anywhere Club"" access. I visited this club location on 4 different occasions in the evening because it is near my daughter's gymnastics facility, though very far from my home. (It is not my ""home"" club or where I go on a regular basis). The young lady who works the evening shift let me in the first time and verified my membership since I was a new member and my key fob wasn't linked nationwide yet (it can take 30 days or more for this to link I was told). She was very nice - she even gave me her business card to call her the next few weeks while I was driving there so she could make sure to let me in. \r
I had a very different experience with the owner/manager John Foster last night. Again, my key fob did not work so he let me in but was not happy in doing so, not-so-gently took my key fob out of my hands, and walked away from me clearly very agitated at my presence. I followed behind him trying to explain that this was not my ""home"" gym but I had been here a few other times and my membership had been verified, but upon hearing that, he not-so-gently handed my key back and told me he would allow me in for now but to never come back. I told him that I was a paying member and he couldn't tell me that, at which point he told me he wasn't ""going to take my attitude"" and would be calling the police if I didn't leave immediately. He even went to the young female employee (who was orientating a new client I might add), ranted about something, and walked away. I reminded her that she had verified my membership but I would be happy to show them my ID again so they could verify. While retrieving my ID, John Foster told her he didn't care to see it and that she needed to tell me to immediately leave. I asked him if we could discuss this matter together as professionals, but he refused. Instead he very angrily ""hit"" the alarm button setting the alarm off then went to the phone to call the police. I was astounded at the entire situation and refused to allow this obvious hot-head to bully me so I got on a cardio machine and waited for the police officer to arrive. The officer explained to me that Georgia state law requires me to leave any premises if asked by an employee or manager...they have the ""right to refuse service"" in this state. I told him that I did nothing wrong and was a paying member in good standing but I understood the law so I left without any ""scene"". The officer told me I could sue civilly or could call the corporate office once we were outside together, and I apologized to him for having to respond to such a ridiculous matter. \r
If every employee or manager of every Wal-Mart or McDonalds refused service to every customer who took a tone or looked at them wrong, they would have NO customers! I don't understand how someone with such poor people skills can be the owner of a franchise such as this.
Cons: John Foster - owner/manager
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