Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Les Fleurs De Lis Cafe
|
|
Review by:
citysearch c.
|
|
Review content:
I am the server referenced in this review. I remember the person who wrote it and I regret having contributed to her unpleasant experience. However, I feel compelled to respond because the reviewer leaves out significant details and paints an inaccurate picture.\r
I realize that my service reflects on the atmosphere at Fleur de Lis and I try to meet all of our guests? expectations. I am proud of the food that comes out of Chef Lenny?s kitchen and I know that what I do will directly affect someone?s ability to enjoy their experience with us. That?s why I feel terrible when I make a mistake.\r
However, it?s the unfortunate truth that mistakes will happen, even in the service industry. When they do, we cannot take them back. It is not my style to make excuses or to try to pull the wool over anyone?s eyes. When I make a mistake, I admit it, face the consequences and do my best to win the guest back.\r
When I realized that I had made a mistake with this order, I immediately went to the table to apologize and begin to remedy the situation. Without hesitation, I paid for their drinks ? two espressos and a mimosa. I knew it wouldn?t make up for having forgotten to submit their order, but it wasn?t an empty gesture, either. Out of respect, I paid for those drinks out of my own pocket. \r
I think a fair an honest review should have acknowledged the ?comped? beverages and my attempts to correct a bad situation. It should also have acknowledged that with the exception of the one mistake, I was attentive, pleasant and responsive to their needs. I was also respectful, which the reviewer was not. There was never a need to ?look at her like she was crazy,? nor to try to ?utter the absurdity? of the situation. This kind of condescension has no place in a review.\r
I encourage the reader to come see us at Fleurs de Lis. The food is not to be missed and you will see that the service staff goes to great lengths to please the guests. \r
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|